Toku is a cloud communications and customer experience solutions provider based in Singapore.[1][2]
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| Industry | Cloud communications |
|---|---|
| Founder | Thomas Laboulle |
| Headquarters | 63 Chulia St, #15-01, Singapore |
Areas served | Worldwide |
Key people |
|
Number of employees | 130 (2024) |
| Website | toku |
History
editToku was founded in April 2018 by Thomas Laboulle.[3]
In September 2021, Toku raised $5 million in Series A funding.[4] The funds were used to support Toku's expansion, including the development of its "Contact Centre as a Service" platform.[4] In the same month, Toku joined Zoom's Phone Provider Exchange Program, facilitating the integration of businesses' PSTN carriers with Zoom's platform.[5] As an Enhanced Cloud Peering collaborator, Toku is listed for organisations to select as a carrier on the Zoom Phone platform.[6]
In June 2022, Toku became the first in Singapore and Southeast Asia to join the global AB Handshake Community.[7][8] In November, Toku announced a US$5 million Series A extension, raising the total funding to $10 million. The round was co-led by Delivery Hero Ventures and Malaysia's OSK Ventures.[9][10]
In April 2023, Toku acquired Activeo Singapore, the Southeast Asia operations of Activeo, a France-based customer experience (CX) consulting firm.[11][12][13] In December, Toku was awarded the 2023 Southeast Asia Cloud Contact Centre Services Competitive Strategy Leadership Award by Frost & Sullivan.[14]
In January 2024, Toku was recognised as the 37th Fastest Growing Company in Singapore by The Straits Times and Statista.[15]
In March 2024, Toku was ranked 225th amongst High-Growth Companies in Asia Pacific by the Financial Times and Statista.[16]
In November 2024, Toku announced another US$5 million Series A extension, raising the total funding to $18 million. The round was led by Betatron Venture Group and included participation from the Hong Kong Innovation and Technology Venture Fund (ITVF). Former Singapore Minister Lim Hwee Hua was announced as the Chair of Toku’s Advisory Board at the same time.[17]
Services
editToku specialises in contact centre platforms, programmable voice and messaging, campaign manager platform, and integration with Microsoft Teams and Zoom Phone.[1][18] The Infocomm Media Development Authority (IMDA) of Singapore has authorized the company to manage commercial SMS traffic.[19]
Initially holding a telco license, Toku now owns over 60 percent of Singapore's virtual numbers.[2]
Gojek, a major on-demand services platform, uses Toku's API for communication purposes.[20][21]
References
edit- ^ a b "Tech in Asia". Tech in Asia.
- ^ a b "Toku raises US$10 million Series A funding for APAC expansion". The Business Times.
- ^ "As Sender ID Registry deadline looms, does SMS still matter?". The Business Times.
- ^ a b "CCaaS Startup Toku Raises $5 Million".
- ^ "Toku targets regional remote working market with Zoom deal".
- ^ "Singapore's Toku targets regional remote working market with Zoom deal".
- ^ "Toku Steps Up Efforts to Eliminate Call Frauds in Singapore - Telecom Review Asia Pacific". www.telecomreviewasia.com. 29 June 2022.
- ^ "Toku leads effort to eliminate call frauds in Singapore's telecommunications industry". Times of India.
- ^ "Funding Files: Cyber security, AI and cloud deal roundup". Times of India.
- ^ "Asia Digest: Japan's H2O Hospitality raises $30m; SG-based Toku raises $5m". DealStreetAsia.
- ^ "Toku acquires Activeo to help more APAC businesses unlock modern". Times of India.
- ^ "Toku acquires Activeo Singapore to boost transformation capabilities".
- ^ "Singapore-based Toku acquires SEA operations of Activeo". iTnews Asia.
- ^ "Toku Earns Frost & Sullivan's 2023 Southeast Asia Competitive Strategy Leadership Award for Building an Innovative Customer Experience as a Service (CXaaS) Platform That Boosts Contact Center Performance across Asia-Pacific". AsiaOne. 5 December 2023. Retrieved 16 January 2024.
- ^ "Singapore's fastest-growing companies 2024". The Straits Times. ISSN 0585-3923. Retrieved 13 March 2024.
- ^ Bell, Amy (13 March 2024). "FT ranking: High-Growth Companies Asia-Pacific 2024". Financial Times. Retrieved 13 March 2024.
- ^ "Toku Closes USD 5 Million Series A Extension and Appoints Former Singapore Minister Lim Hwee Hua as Advisory Board Chair". AsiaOne. 21 November 2024. Retrieved 21 November 2024.
- ^ "Tech in Asia - Connecting Asia's startup ecosystem".
- ^ "Toku Steps up Efforts to Eliminate Call Frauds". Telecom Review Asia Pacific.
- ^ "Toku's Communication API is used by Southeast Asian ride-hailing giant Gojek – Tembusu Partners".
- ^ "Toku's Cloud Communication APIs Solution wins at the SBR Technology Excellence Awards 2022 | Singapore Business Review".