Talk:WalkMe/Archive 1

Archive 1

Request edit on 28 November 2017

Hello, I have the following edits for the WalkMe page. I will disclose that I have a potential conflict of interest with the company, although I am not a paid employee. I am an unpaid intern. I do not seek to add information that is meant to promote the company, I just want to update the page with more up-to-date information. Please consider the following edits.

Replace the introduction with: "WalkMe is a software-as-a-service company. It’s proprietary solution, the Digital Adoption Platform (DAP), provides on-screen guidance on enterprise software systems, and web, mobile, and desktop applications through pop-up prompts. The prompts help users complete tasks without needing to consult training materials, such as video tutorials or FAQ pages."

Replace the "background" section with: "WalkMe Inc. was founded in 2011 by Dan Adika (CEO), Raphael Sweary (president), and Eyal Cohen. They launched the WalkMe product in 2012. The headquarters are at 525 Market St. in San Francisco, California. The other offices are located in Tel Aviv, Israel, New York, New York, Raleigh, North Carolina, Paris, France, and Sydney, Australia.

The company is backed by Insight Venture Partners, Greenspring Associates, Scale Venture Partners, Gemini Israel Ventures, Giza Venture Capital and Mangrove Capital Partners.

In its Series E round, led by Insight Venture Partners in July 2017, WalkMe raised $75 million. Insight Venture Partners also led WalkMe’s $50 million round in June 2016, with other undisclosed investors. The company has raised a total of nearly $168 million. Research company Zirra valuates WalkMe at $935 million, TechCrunch reported.

In 2017, WalkMe was named among Forbes’ Cloud 100 for the second consecutive year, and in 2016 it was included on the 50 Highest Rated Cloud Computing Companies to Work For list by Glassdoor and Battery Ventures."

Remove the "Awards and recognition" section and replace with "Subsidiaries." Add info: "In January 2017, WalkMe acquired Abbi, which specializes in mobile A/B testing and app engagement. Abbi is a user engagement and retention tool that uses machine learning. Through the deal, WalkMe integrated Abbi’s services into the DAP.

WalkMe acquired Jaco in April 2017. Jaco is an analytics company that allows web-based product administrators to view a user’s activity in real time, or replay it later."

Add final section: "The Digital Adoption Platform." Add info: "The DAP runs on top of other software without interfering with the internal code. It provides on-screen navigation assistance in the form of pop-up prompts. The interface promotes [learning]. It is platform agnostic, and can be used for human capital management (HCM), customer relationships management (CRM), and enterprise resource planning (ERP), among other types of enterprise systems.

The DAP uses data analytics, including [learning] and artificial intelligence, to anticipate problem areas and tailor prompts according to users’ needs. It is used within organizations as an employee aid, as well as on external-facing platforms to support the end-user. Organizations across all major industries, including telecommunication, retail and eCommerce, healthcare, public services, and financial services, use WalkMe’s DAP."

Sylvia Rosin (talk) 18:09, 28 November 2017 (UTC)

 Declined Unsourced.  Spintendo  ᔦᔭ  14:19, 9 December 2017 (UTC)

Edit request 10 Dec 2017

I have added more references to articles to support the requested edits. All of the edits below include the same information that is already on the page, just more up-to-date, as the original page was written a few years ago. Please see below.

Replace the introduction with: "WalkMe is a software-as-a-service company. It’s proprietary solution, the Digital Adoption Platform (DAP), provides on-screen guidanceKepes, Ben. "WalkMe, the most obvious tool in the world, releases research and makes an acquisition". Computerworld. Retrieved 10 December 2017.</ref>] on enterprise software systems, and web, mobile, and desktop applications through pop-up prompts. The prompts help users complete tasks without needing to consult training materials, such as video tutorials or FAQ pages."

Replace the "background" section with: "WalkMe Inc. was founded in 2011 by Dan Adika (CEO), Raphael Sweary (president), and Eyal Cohen. They launched the WalkMe product in 2012. The headquarters are at 525 Market St. in San Francisco, California. The other offices are located in Tel Aviv, Israel, New York, New York, Raleigh, North Carolina, Paris, France, and Sydney, Australia.

The company is backed by Insight Venture Partners, Greenspring Associates, Scale Venture Partners, Gemini Israel Ventures, Giza Venture Capital and Mangrove Capital Partners.

In its Series E round, led by Insight Venture Partners in July 2017, WalkMe raised $75 million. Insight Venture Partners also led WalkMe’s $50 million round in June 2016, with other undisclosed investors. The company has raised a total of nearly $168 million. Research company Zirra valuates WalkMe at $935 million, TechCrunch reported.

In 2017, WalkMe was named among Forbes’ Cloud 100 for the second consecutive year, and in 2016 it was included on the 50 Highest Rated Cloud Computing Companies to Work For list by Glassdoor and Battery Ventures."

Remove the "Awards and recognition" section and replace with "Subsidiaries." Add info: "In January 2017, WalkMe acquired Abbi, which specializes in mobile A/B testing and app engagement. Abbi is a user engagement and retention tool that uses machine learning. Through the deal, WalkMe integrated Abbi’s services into the DAP.

WalkMe acquired Jaco in April 2017. Jaco is an analytics company that allows web-based product administrators to view a user’s activity in real time, or replay it later."

Add final section: "The Digital Adoption Platform." Add info: "The DAP runs on top of other software without interfering with the internal code. It provides on-screen navigation assistance in the form of pop-up prompts. The interface promotes [learning]. It is platform agnostic, and can be used for human capital management (HCM), customer relationships management (CRM), and enterprise resource planning (ERP), among other types of enterprise systems.

The DAP uses data analytics, including [learning] and artificial intelligence, to anticipate problem areas and tailor prompts according to users’ needs. It is used within organizations as an employee aid, as well as on external-facing platforms to support the end-user. Organizations across all major industries, including telecommunication, retail and eCommerce, healthcare, public services, and financial services, use WalkMe’s DAP."

Sylvia Rosin (talk) 09:17, 10 December 2017 (UTC)

References

Partially implemented The proposals that were declined could not be added to the article due to improper formatting. References must follow all punctuation; in a few cases, the references were placed within (in the middle of) the proposed text. Please re-submit requests with the proper formatting, and be sure references follow all punctuation. See below for example. Regards,  Spintendo  ᔦᔭ  19:45, 10 December 2017 (UTC)

LIST OF PROPOSED CHANGES

Current text	Replace with
Tate purchased, then lost, a yellow ball.	Tate purchased, then lost, a red ball.
Tate lost the yellow ball after he purchased it.	(delete)
(blank space)	Tate lost the red ball after purchasing it.

References

Edit request 18 DEC 2017

Hi Spintendo. Thanks so much for the explanation. I moved the references so they all follow the punctuation.

Replace the introduction with: "WalkMe is a software-as-a-service company. It’s proprietary solution, the Digital Adoption Platform (DAP), provides on-screen guidance on enterprise software systems, and web, mobile, and desktop applications through pop-up prompts. The prompts help users complete tasks without needing to consult training materials, such as video tutorials or FAQ pages."

Comment: The stricken-out text above is insufficiently paraphrased from the source material.  Spintendo  ᔦᔭ  14:58, 18 December 2017 (UTC)

Replace the "background" section with: "WalkMe Inc. was founded in 2011 by Dan Adika (CEO), Raphael Sweary (president), and Eyal Cohen. They launched the WalkMe product in 2012. The headquarters are at 525 Market St. in San Francisco, California. The other offices are located in Tel Aviv, Israel, New York, New York, Raleigh, North Carolina, Paris, France, and Sydney, Australia.

The company is backed by Insight Venture Partners, Greenspring Associates, Scale Venture Partners, Gemini Israel Ventures, Giza Venture Capital and Mangrove Capital Partners.

In its Series E round, led by Insight Venture Partners in July 2017, WalkMe raised $75 million. Insight Venture Partners also led WalkMe’s $50 million round in June 2016, with other undisclosed investors. The company has raised a total of nearly $168 million. Research company Zirra valuates WalkMe at $935 million, TechCrunch reported.

In 2017, WalkMe was named among Forbes’ Cloud 100 for the second consecutive year, and in 2016 it was included on the 50 Highest Rated Cloud Computing Companies to Work For list by Glassdoor and Battery Ventures."

Remove the "Awards and recognition" section and replace with "Subsidiaries." Add info: "In January 2017, WalkMe acquired Abbi, which specializes in mobile A/B testing and app engagement. Abbi is a user engagement and retention tool that uses machine learning. Through the deal, WalkMe integrated Abbi’s services into the DAP.

WalkMe acquired Jaco in April 2017. Jaco is an analytics company that allows web-based product administrators to view a user’s activity in real time, or replay it later."

Add final section: "The Digital Adoption Platform." Add info: "The DAP runs on top of other software without interfering with the internal code. It provides on-screen navigation assistance in the form of pop-up prompts.

Comment: The source material does not support the stricken-out text shown in the passage above. Spintendo  ᔦᔭ  15:33, 18 December 2017 (UTC)

The interface promotes contextual learning. It is platform agnostic, and can be used for human capital management (HCM), customer relationships management (CRM), and enterprise resource planning (ERP), among other types of enterprise systems.

The DAP uses data analytics, including [learning] and [intelligence], to anticipate problem areas and tailor prompts according to users’ needs.

Comment: The stricken-out text above is insufficiently paraphrased from the source material. Spintendo  ᔦᔭ  15:33, 18 December 2017 (UTC)

It is used within organizations as an employee aid, as well as on external-facing platforms to support the end-user. Organizations across all major industries, including telecommunication, retail and eCommerce, healthcare, public services, and financial services, use WalkMe’s DAP."

Sylvia Rosin (talk) 09:33, 12 December 2017 (UTC)

References

Reply to edit request 18 DEC 2017

I'd be happy to review your changes. I'll open a new request for you under a new heading we'll continue to use the DEC 12 heading. Are the changes concerning WalkMe the company, their technology, or both?  Spintendo  ᔦᔭ  13:32, 18 December 2017 (UTC)

Before we continue, I want to make sure that the proposals you've submitted are absolutely free of any text which is insufficiently paraphrased from the source material. Reading through the article now shows one problem right at the beginning:

Comparison of texts

Text as it appears in the WalkMe article and/or edit request	Text as it appears in the Source Material
"These balloons help users complete online tasks without leaving the screen to watch video tutorials or read manuals or FAQ pages.."	"...It enables customers to continue self-service on the Web without having to leave the Web site to watch video tutorials, browse through special help pages and forums..."
"The DAP uses data analytics, including learning and intelligence, to anticipate problem areas and tailor prompts according to users’ needs."	"WalkMe uses machine learning and analytics to gain insights on user behavior and pinpoint where a company’s systems are causing customers or employees problems."

References

The first example above is still in the article. Both examples above remain a part of your edit request proposal. I will be removing the first example from the article shortly, but wanted to take this opportunity to ensure from you that the text in your proposals is free of any additional issues where the source's style of writing may have been copied in order to be placed into the article without proper attribution. This doesn't have to be a word-for-word copy. In both of the examples shown above there are words changed, but the reader can still discern patterns in the structure of the text. These unique patterns (phrasing) originated in the source material, and not whichever Wikipedia editor who wrote them into the article/proposal here. Copying a style of phrasing for use on Wikipedia is not allowed without proper attribution. As long as this has been addressed in your proposal, and they are absolutely free of plagiarism concerns, we can begin. Please advise.
 Spintendo  ᔦᔭ  14:21, 18 December 2017 (UTC)

Edit request 19 DEC 2017

Hi Spintendo. Thank you again for the helpful feedback. I went through and rewrote the sentences you indicated to ensure they convey the information from the source material properly. I also fact-checked the rest of the requested changes to make sure all facts are supported by the references, but are written with unique wording/sentence structure. If you see that information included in the current WalkMe Wikipedia page insufficiently paraphrases information from the source material, please feel free to remove it. To answer your question, the requested edits concern WalkMe the company, as well as its technology.

Thank you!

Replace the introduction with: "WalkMe is a software-as-a-service company. It’s proprietary solution, the Digital Adoption Platform (DAP), provides on-screen guidance on enterprise software systems, and web, mobile, and desktop applications through pop-up prompts. The prompts appear to guide users toward a desired action in real-time.

Comment: The paraphrase of the source statement now claims to effect an action which the source never claimed it of doing "guide users toward a desired action in real-time." "In real time" means a time duration that is approximate to how time normally elapses. A directive prompt does not alter how the experience occurs from some accelerated or decelerated time constant to a "real-time" constant. It may assist in bringing the end of the task closer in time to when the task began, but that span of time would still continue to flow in "real-time". Therefore, this description is not valid. I have erred in my comment here. Your usage of "real-time" when used as an idiom is correct. My apologies. Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

Replace the "background" section with: "WalkMe Inc. was founded in 2011 by Dan Adika (CEO), Raphael Sweary (president), and Eyal Cohen. They launched the WalkMe product in 2012. The headquarters are at 525 Market St. in San Francisco, California. The other offices are located in Tel Aviv, Israel, New York, New York, Raleigh, North Carolina, Paris, France, and Sydney, Australia. The company is backed by Insight Venture Partners, Greenspring Associates, Scale Venture Partners, Gemini Israel Ventures, Giza Venture Capital and Mangrove Capital Partners.

Comment: Unreferenced. (Please note: References which already appear in the article but were left out of this edit request were not counted. Edit requests must include all references planned to be used in the article's final makeup.) Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

In its Series E round, led by Insight Venture Partners in July 2017, WalkMe raised $75 million. Insight Venture Partners also led WalkMe’s $50 million round in June 2016.

Comment: No problems here. Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

The company has raised a total of nearly $168 million.

Comment: Unreferenced. (Please note: References which already appear in the article but were left out of this edit request were not counted. Edit requests must include all references planned to be used in the article's final makeup.) Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

Research from Zirra valuates WalkMe at $935 million, TechCrunch reported.

Comment: No problems here (Although phrasing is stilted). Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

In 2017, WalkMe was named among Forbes’ Cloud 100 for the second consecutive year, and in 2016 it was included on the 50 Highest Rated Cloud Computing Companies to Work For list by Glassdoor and Battery Ventures."

Comment: WP:PEACOCK Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

Remove the "Awards and recognition" section and replace with "Subsidiaries." Add info: "In January 2017, WalkMe acquired Abbi, which provides mobile A/B testing and app engagement solutions. Abbi is a user engagement and retention tool that uses machine learning. Through the deal, WalkMe integrated Abbi’s services into the DAP.

Comment: This concerns Abbi and is not relevant here. Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

WalkMe acquired Jaco in April 2017. Jaco is an analytics company that allows web-based product administrators to view a user’s activity in real time, or replay it later.

Comment: This concerns Jaco and is not relevant here. Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

Add final section: "The Digital Adoption Platform." Add info: "The interface promotes contextual learning.

Comment: This paraphrase is fine, but since the term contextual learning originated from an officer in the company's leadership, a direct quote from them using the term in either a discussion or interview would be preferred. Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

It is platform agnostic, and can be used for human capital management (HCM), customer relationships management (CRM), and enterprise resource planning (ERP), among other types of enterprise systems.

Comment: Unreferenced. (Please note: References which already appear in the article but were left out of this edit request were not counted. Edit requests must include all references planned to be used in the article's final makeup.) Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

The DAP collects data on users' behaviors and action patterns on platforms. With machine learning and artificial intelligence capabilities, the DAP learns to anticipate where users commonly experience problems.

Comment: Unreferenced. (Please note: References which already appear in the article but were left out of this edit request were not counted. Edit requests must include all references planned to be used in the article's final makeup.) Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

If the solution identifies user friction, it can deploy a pop-up prompt in real time to offer guidance.

Comment: No problems here. Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

It is used within organizations as an employee aid, as well as on external-facing platforms to support the end-user.

Comment: Unreferenced. (Please note: References which already appear in the article but were left out of this edit request were not counted. Edit requests must include all references planned to be used in the article's final makeup.) Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

Organizations across all major industries, including telecommunication, retail and eCommerce, healthcare, public services, and financial services, use WalkMe’s DAP."

Comment: WP:PEACOCK Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

Sylvia Rosin (talk) 12:46, 19 December 2017 (UTC)

References

Reply to edit request 19 DEC 2017

When all changes are made and you're ready to proceed, kindly switch the edit request template ans parameter from "ans=yes" to "ans=no". Regards, Spintendo ᔦᔭ 23:41, 19 December 2017 (UTC)

Edit request 7-JAN-2018

Hi Spintendo, I have addressed your latest comments below. I re-inserted all of the content with the new changes/references. Thanks in advance!

Replace the introduction with:
WalkMe is a software-as-a-service company. It’s proprietary solution, the Digital Adoption Platform (DAP), provides on-screen guidance on enterprise software systems, and web, mobile, and desktop applications through pop-up prompts. The prompts appear to guide users toward a desired action in real-time."
N Already included. This is already described, in abbreviated form, in the introduction. Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

Replace the "background" section with: "WalkMe Inc. was founded in 2011 by Dan Adika (CEO), Raphael Sweary (president), and Eyal Cohen.

• Comment: This reference is editorial content (aka feature). Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

The headquarters are at 525 Market St. in San Francisco, California.
 Implemented Address added to infobox. (First Market Tower has 42 floors. You didn't specify which floor, so that was left blank.) Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

Its other offices are located in Tel Aviv, Israel; New York City, New York; Raleigh, North Carolina; and Sydney, Australia.

• Comment: The israel21c.org website About us section states: Our website offers a vast resource of more than 10,000 originally researched and produced articles, videos, images and blogs. Wikipedia does not accept original research, per WP:NOR Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

The company is backed by Insight Venture Partners, Greenspring Associates, Scale Venture Partners, Gemini Israel Ventures, Giza Venture Capital and Mangrove Capital Partners.
N Already included. The reference you provided confirms only 3 of these companies, and all three are already listed in the article. Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

In its Series E round, led by Insight Venture Partners in July 2017, WalkMe raised $75 million. Insight Venture Partners also led WalkMe’s $50 million round in June 2016.
N Already included. This is already in the article. Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

The company has raised a total of nearly $168 million. Research from Zirra estimates WalkMe is valued at $935 million, TechCrunch reported."

Remove the "Awards and recognition" section and replace with "Subsidiaries." Add info: "In January 2017, WalkMe acquired Abbi, which provides mobile A/B testing and app engagement solutions.
? Query There is no awards section. Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

WalkMe acquired Jaco in April 2017."

Add final section: "The Digital Adoption Platform." Add info: "The interface promotes contextual learning.

• Comment: CLOMedia.com states: You understand that Human Capital Media cannot guarantee the identity of any other users with whom you may interact in the course of using the CLOmedia.com Service. Additionally, we cannot guarantee the authenticity of any data which users may provide about themselves or relationships they may describe. Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

It is used to support the user experience on websites and various enterprise systems used within organizations.
NAlready included. The article already covers this in the background section. Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

The DAP collects data on users' behaviors and action patterns on platforms. With machine learning and artificial intelligence capabilities, the DAP learns to better respond to users' needs.

• Comment: GLOBES.co is editorial content. Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

If the solution identifies user friction, it can deploy a pop-up prompt in real time to offer guidance. It is used within organizations as an employee aid, as well as on external-facing platforms to support the end-user.

• Comment: IBID (See above) Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

Sylvia Rosin (talk) 16:22, 7 January 2018 (UTC)

References

 Declined Except for one component, which was added to the infobox. Any proposal not acted upon with this request (2 of them) may be resubmitted. Spintendo ᔦᔭ 17:56, 7 January 2018 (UTC)

Edit Request 8-JAN-2018

Hi Spintendo. Thanks again for the feedback. I have new changes ready for you to review: Sylvia Rosin (talk) 09:38, 8 January 2018 (UTC)

Replace: "In June 2015, WalkMe announced it had raised $25 million in Series D funding, bringing total investment to $42.5 million.[13] In June 2016 TechCrunch reported that "WalkMe raised $50M led by Insight, now valued around $400M" with: "In its Series E round, led by Insight Venture Partners in July 2017, WalkMe raised $75 million. Insight Venture Partners also led WalkMe’s $50 million round in June 2016." You commented that this information is already included in the article, but the information about the Series E funding round is actually not in the article. Since that funding round is the most recent, I would like to amend the phrasing of the information regarding Insight Venture Partners' $50M funding in 2016 to the way I requested. Also the valuation amount in the current article is out of date.
 Implemented Spintendo ᔦᔭ 07:51, 11 January 2018 (UTC)

Please add: "The company has raised a total of nearly $168 million. Research from Zirra estimates WalkMe is valued at $935 million, TechCrunch reported." You didn't address this requested addition in your last set of comments.

• Comment: As this statement deals with the ultimate value of the company, the best outcome would have this reference coming from both Zirra (as the primary source) and Tech Crunch (as the secondary source). Spintendo ᔦᔭ 07:51, 11 January 2018 (UTC)

Please add: "WalkMe acquired Jaco in April 2017." You didn't address this requested addition in your last set of comments.

 Implemented Spintendo ᔦᔭ 07:51, 11 January 2018 (UTC)

Add section: "The Digital Adoption Platform." Add info: "The interface promotes contextual learning. This is a new source.

 Declined This is editorial content, as stated under the article's headline "By Editorial Team". Spintendo ᔦᔭ 07:51, 11 January 2018 (UTC)

Please add: "The DAP collects data on users' behaviors and action patterns on platforms. With machine learning and artificial intelligence capabilities, the DAP learns to better respond to users' needs."

 Declined The source provided does not delineate a page number from the PDF document, which is 17 pages in length. Spintendo ᔦᔭ 07:51, 11 January 2018 (UTC)

References

Partially implemented Spintendo ᔦᔭ 07:51, 11 January 2018 (UTC)

Edit request 26-FEB-2017

Hi Spintendo. I have just one more edit request, per your latest round of comments. It's about the last requested addition. This time I included page numbers in the reference. Thanks for all of your help!

At the end of the paragraph in the "background" section, please add: "The DAP collects data on users' behaviors and action patterns on platforms. With machine learning and artificial intelligence capabilities, the DAP learns to better respond to users' needs."

Sylvia Rosin (talk) 08:14, 21 February 2018 (UTC)

References

Reply 26-FEB-2018

Thank you for providing the page numbers, they certainly make locating the information much more accessible. That being said, I'm concerned with implementing information from this packet. One example is shown in a quote of text below:

By collecting data on user behavior in both web and mobile applications, administrators of DAPs are able identify [sic] the main sources of problems in their business applications and websites.

Granted, the discovery of such a minor grammatical error inside of a company publication is small, but troubling nonetheless, in that it indicates one example where a mistake was created, published, and forgotten about, suggesting that heightened scrutiny is needed with regards to the company's information. This also depends on the size: in a company with only three employees such mistakes would be forgivable. A company with more than 20 employees, not so much. Another issue is the claim With machine learning and artificial intelligence capabilities, the DAP learns to better respond to users' needs. The reference states:

Assistance can be tailored to select audiences based on factors such as an employee’s job role, a customer’s lead score,the geography a person is in and the type of device the person is using. These assistants provide assistance that can contain customized messages, styles and tones appropriately suited to a group’s needs.

This type of customization appears to be just that — customized, automated responses that the system makes depending on a set of circumstances. I think that calling this customization "artificial intelligence" might be a bit of a stretch. In any event, I'll leave this template open to garner other editor's feedback. Spintendo      10:00, 26 February 2018 (UTC)

References

Please see this diff for a listing of the changes made. Regards, Spintendo      20:58, 28 February 2018 (UTC)

Hi User:Spintendo,

I am confused about the grammar mistake you say you found in the quote: "By collecting data on user behavior in both web and mobile applications, administrators of DAPs are able identify [sic] the main sources of problems in their business applications and websites.[1]" Where is the mistake? Furthermore, I'm not sure I agree with the idea that a grammar mistake should completely undermine the credibility of a report and the facts it presents. I know I've identified typos and grammar errors in prominent publications before.

Additionally, the report more clearly defines the DAP's artificial intelligence capabilities than in the excerpt you included about customized messages. Here is an example: "The digital assistants mentioned above use Artificial Intelligence (AI) that allows people to ask them questions just as you would ask a human being. That means a person can submit a query without providing specific inputs in a specific order - the way traditional computer programs work" (p. 6). And another example: "Using artificial intelligence to find patterns and trends in data, these DAPs create personalized assistance that caters to the needs of each individual user. The messages displayed take into account the person’s history with the application or website and can provide a personalized experience, closely emulating a human to human interaction. For example, algorithmic DAPs can guide a salesperson through the creation of a new customer record by using examples from an existing customer the sales representative frequently engages with" (p. 12).

Can you please consider using the language I originally requested in my last edit?

Best regards, Sylvia Sylvia Rosin (talk) 11:29, 7 March 2018 (UTC)

Reply 18-MAR-2018

What concerns me about the report is that we have only the company's assertions about its own products. If you look at the Microsoft Windows article, you will see where claims made about the software are referenced by sources which are not Microsoft. Wikipedia assures its readers that content is neutral and sourced with references. I'm sure you would agree with me that having the WalkMe company be the only ones to tell Wikipedia readers about WalkMe products is not being fair or honest to the readers regarding where the information is coming from. Finding grammatical errors in the company's published information does nothing to alleviate these concerns. If the WalkMe product is what it purports to be, then there should be no shortage of articles in peer-reviewed computer and software journals describing the software. This is not to say that discussions regarding the technology should come to dominate the Wikipedia article. Articles which feature several different subjects run the risk of being used as WP:COATRACKS in order to include information on topics which are beyond their scope. The text from the edit request includes claims which go into great detail about the DAP. But this is discussing a subject that is beyond the scope of the article, because the article already discusses company information such as partnerships and funding matters. I think we need to decide what the article is going to focus on first, company information or product information, before anything else. Regards, Spintendo      14:41, 18 March 2018 (UTC)