Talk:Serco

Waste Collection role and article presentation

It is stated "Serco runs waste collection services for local councils." More precision would be welcome to be properly informative. In how many and what councils and in what countries? It is not the only provider of waste collection services in Britain, as that in the area I live in (Shropshire) is provided for by Veolia Environement. Information on Serco activities in Britain and abroad looks somewhat jumbled in the article. I wonder if grouping by nations would be tidier.Cloptonson (talk) 11:02, 3 May 2014 (UTC)

Tagging

It is not a breach of neutrality to describe complaints and protests, so long as Wikipedia is merely describing them, not endorsing them.

Requested move 15 March 2015

The following is a closed discussion of a requested move. Please do not modify it. Subsequent comments should be made in a new section on the talk page. Editors desiring to contest the closing decision should consider a move review. No further edits should be made to this section.

The result of the move request was: page moved. Dormskirk (talk) 23:49, 21 March 2015 (UTC)

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Serco Group → Serco – Per common name and standard approach for company articles Dormskirk (talk) 12:15, 15 March 2015 (UTC)

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The above discussion is preserved as an archive of a requested move. Please do not modify it. Subsequent comments should be made in a new section on this talk page or in a move review. No further edits should be made to this section.

Neutrality in lead

IMO it is not a breach of neutrality to include a sentence in the lead describing some of the problems the company has encountered, all of which are sourced in the body of the article. It may well be that the lead could be improved by adding more on other aspects of its history as the lead is quite short at present. SovalValtos (talk) 16:17, 21 July 2015 (UTC)

Yes I agree. I'm not so sure that the part that was removed was NPOV, but neither is it NPOV not to mention any of the controversies. As this article makes clear, the problems are a central part of the Serco story. SmartSE (talk) 16:39, 21 July 2015 (UTC)

Hi - The problem is that "There has been a history of problems, failures, fatal errors and overcharging" is a remarably sweeping statement and I am not sure that it does justice to the main text. I am sure it would be possible to craft a less sweeping summary. Dormskirk (talk) 21:16, 21 July 2015 (UTC)

Controversies

There really needs to be a controversies section on this page. I don't have the energy to add it but seeing as there are articles in the mainstream press about Serco with titles such "Controversial security firm Serco lobbies for US migrant detention contracts" [1] and "Inside SERCO, The Controversial Company With A Hand In (Nearly) Everything" [2] "Nightmare on Christmas Island: Serco's Australian Detention Center" [3] this section needs to be added. Especially given how far less controversial companies have controversies sections (such as M&Ms, BMW, even Lego's Bioncle, etc).

Hi - Please read WP:CRIT which suggests that editors should avoid sections and articles focusing on criticisms or controversies. This article already contains some criticisms of Serco but they are distributed around the article. Best wishes. Dormskirk (talk) 22:24, 23 December 2016 (UTC)

I agree that the controversies deserve to grouped under a single headline, because that's why some people come to the article. It's why I came to the article. It is a scandal plagued operation that deserves to be exposed. Someone seems to be protecting this article.--Flange DuBois (talk) 19:17, 16 December 2019 (UTC)

That's an extremely strong allegation which I hope you can support. Please feel free to draft some appropriate material and support it with a citation as required by WP:CITE and WP:RS. Best wishes. Dormskirk (talk) 19:31, 16 December 2019 (UTC)

I have added a short paragraph to the lead, drawing together a few of the issues. Best wishes. Dormskirk (talk) 08:14, 19 August 2020 (UTC)

External links modified

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• Attempted to fix sourcing for http://www.gsr.com.au/about-us/our-history.php
• Added archive https://web.archive.org/20110809084749/http://www.railwaygazette.com/news/single-view/view/serco-preferred-bidder-for-dubai-metro-operations-contract-1.html to http://www.railwaygazette.com/news/single-view/view//serco-preferred-bidder-for-dubai-metro-operations-contract-1.html
• Added archive https://web.archive.org/20110616063719/http://www.railwaygazette.com/news/single-view/view/milanese-run-koslashbenhavn-metro.html to http://www.railwaygazette.com/news/single-view/view//milanese-run-koslashbenhavn-metro.html

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External links modified

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Conflict of Interest

An editor who appears to work for the marketing department at the company has made three attempts to ensure the lead of this article mirrors the wording in the company's homepage. I have already reverted what was in effect a copyright violation twice but the conflicted editor keeps adding it. That editor clearly needs to read WP:COI. Dormskirk (talk) 20:46, 18 August 2020 (UTC)

The connected contributor has now declared their interest - thanks for that (see above). Dormskirk (talk) 10:26, 19 August 2020 (UTC)

Serco asylum food

Friendly greetings Dormskirk. I have a science background but wanted to avoid 'worms' for copyright reasons. Given a Serco official has apologised and, to the company's credit, admitted there were insects in the food I can't see any reason to describe what happened as alleged. I'm happy to say the company apologised and would visit the hotel if you would prefer that. JRPG (talk) 17:58, 1 August 2022 (UTC)

Yes, that's fine with me. Thanks. Dormskirk (talk) 18:05, 1 August 2022 (UTC)