Talk:Comparison of help desk issue tracking software

Notability requirements

Please see Wikipedia's notability requirements. If you can write an article on the products being added using reliable sources, then we can keep them in the article. -- Scarpy (talk) 00:50, 21 December 2010 (UTC)

Notability table

System	Scholar	Search(es)	News Archive	Search(es)	Books	Search(es)	Search notes	Last Checked
ATADesk	0	[1]	0	[2]	0	[3]	ATADesk	May 9, 2010 (2010-05-09)
CA Service Desk	8	[4]	1,310	[5]	1	[6]	CA Service Desk	May 9, 2010 (2010-05-09)
FIT Issue Management	0	[7]	2	[8]	2	[9][10]	Variations on ALCEA FIT Issue Tracking also and ALCEA Fast IssueTrack	May 9, 2010 (2010-05-09)
GLPI	0		0		0		Variations GLPI Gestionnaire libre de parc informatique and glpi-project.org found no English sources	May 9, 2010 (2010-05-09)
h2desk	0	[11]	3	[12]	1	[13]	h2desk	May 9, 2010 (2010-05-09)
HEAT (software)	34	[14]	654	[15]	32	[16]	FrontRange Solutions HEAT	May 9, 2010 (2010-05-09)
HelpSpot	5	[17]	0	[18]	3	[19]	HelpSpot UserScape	May 9, 2010 (2010-05-09)
HP ServiceCenter	5	[20]	39	[21]	2	[22]	HP ServiceCenter"	May 9, 2010 (2010-05-09)
IssueNet	0	[23]	1	[24]	0	[25]	IssueNet Elsinore	May 9, 2010 (2010-05-09)
IssueTrackerProduct	8	[26]	0	[27]	1	[28]	IssueTrackerProduct	May 9, 2010 (2010-05-09)
IssueTrak	1	[29]	71	[30]	2	[31]	IssueTrak -CEFPI -school -schools	May 9, 2010 (2010-05-09)
iSupport	0		20	[32]	2	[33]	iSupport GWI and c.Support GWI	May 9, 2010 (2010-05-09)
Kayako	1	[34]	27	[35]	1	[36]	Kayako HelpDesk	May 9, 2010 (2010-05-09)
Liberum Help Desk	5	[37]	1	[38]	1	[39]	Liberum Help Desk	May 9, 2010 (2010-05-09)
MailManager	0	[40]	2	[41]	0	[42]	MailManager logicalware	May 9, 2010 (2010-05-09)
Mojo Helpdesk	1	[43]	1	[44]	0	[45]	Mojo Helpdesk	May 9, 2010 (2010-05-09)
OTRS	34	[46]	11	[47]	7	[48]	Open-source Ticket Request System	May 9, 2010 (2010-05-09)
Request Tracker	66	[49]	25	[50]	39	[51]	Request Tracker ticket	May 9, 2010 (2010-05-09)
Simpleticket	5	[52]	2	[53]	4	[54]	Simpleticket	May 9, 2010 (2010-05-09)
Supportworks	5	[55]	866	[56]	0	[57]	SupportWorks Hornbill	May 9, 2010 (2010-05-09)
Target Helpdesk	0	[58]	2	[59]	4	[60]	Target Helpdesk	May 9, 2010 (2010-05-09)
Tele-Support Helpdesk	2	[61]	11	[62]	0	[63]	"Tele-Support" "HelpDesk"	May 9, 2010 (2010-05-09)
Vision Helpdesk	0	[64]	34	[65]	0	[66]	Vision Helpdesk	May 9, 2010 (2010-05-09)
Web Help Desk	0	[67]	7	[68]	0	[69]	Web Help Desk MacsDesign	May 9, 2010 (2010-05-09)
Zendesk	7	[70]	62	[71]	7	[72]	ZenDesk	May 9, 2010 (2010-05-09)

Comments

Several of the help desk issue tracking software in this list is probably non-notable, and there is probably also plenty of notable systems not on this list. I'm going to make a table below with search results from the google searches (mostly) on reliable third party sources. If you want to add columns for other relevant search or update the table, please do. -- Scarpy (talk) 22:33, 9 May 2010 (UTC) I'm sorry but your notion of what is notable is really not of this world, you keep vendors on the list that has less than a 100 implementation and delete ventors that have 1000+ implementations? Can you please explain, and by looking at the Notability page then most of the open source products shouldn't be on that list? IT_Rick (talk) 14:41, 26 August 2010 (UTC)

Have you read WP:N? -- Scarpy (talk) 00:50, 21 December 2010 (UTC)