Wikipedia

Singapore Post

Singapore Post Limited (SGX: S08 ), commonly abbreviated as SingPost, is an associate company of Singtel[2] and Singapore's designated Public Postal Licensee which provides domestic and international postal services.

Singapore Post Limited
Company typePublic company
SGX: S08
IndustryConglomerate
Founded1819; 205 years ago (1819) (as Singapore Post Office)
1 April 1992; 32 years ago (1992-04-01) (as Singapore Post)
Headquarters
Paya Lebar, Singapore
Key people
Simon Israel, Chairman
Vincent Phang,[1] Group Chief Executive Officer
ProductsMail delivery
post offices
retail
ParentTemasek Holdings (21.74%)
Websitesingpost.com

It also provides logistics services in the domestic and international markets, warehousing and fulfillment, and global delivery services. SingPost also offers products and services including postal, agency and financial services through its post offices, Self-service Automated Machines (SAMs) and vPOST, its internet portal. Its headquarters is located in Paya Lebar, Singapore.

Today, Singapore has 13 operating offices worldwide, over 7,000 PopStation lockers, 269 Self-service Automated Machines (SAMs), and 56 Post Offices.[citation needed]

History

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Early history

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Fullerton Hotel, the former Fort Fullerton where the General Post office was located

Postal Services were available in Singapore since the island was founded by Sir Stamford Raffles in 1819. Initially, mail services were handled by the military authorities and then by the Master Attendant in 1823. The volume of mail was very small in those days and letters were collected and delivered from a single mail office. The Post Office, as it was then known, shared a room with the Master Attendant's Marine Office and the clerk to the Registrar of Import and Export. The whole establishment of the post office in the 1830s consisted of one European clerk, one local writer and a peon.

To cope with the increasing volume of mail, the Post Office, then known as the Singapore Post Office, later General Post Office, was moved in 1854 to its own building near the Town Hall by the side of the Singapore River. Although it was more spacious, there were frequent complaints regarding its location. The Commercial Square (business sector) was on the opposite side of the river, so going to the Post office was inconvenient as one had to cross the river by boat. After 1856, a footbridge was constructed across the river and a toll of 1⁄4 cent was levied.

As trade flourished in Singapore and both postal and marine traffic grew heavier, the Post Office was separated from the Marine Office and it became a separate department in October 1858. During the period 1819 and 1858, letters for posting had to be handed in at the Post Office. No postage stamps were used but a register was kept of all letters received at the Post Office and of the names of sailing ships on which they were conveyed.

Stamped receipts were also given for all letters sent to the Post Office for dispatch. For the convenience of the residents, a register was kept of their individual postage accounts on the understanding that all postage due would be regularly settled every month. The first postage stamps were introduced for payment of postage only in 1854. In the early days, the flagstaff at Government Hill (now Fort Canning) was eagerly watched as flying of a flag at daylight, or the firing of a gun at night, signified the arrival of a ship with mail. This infused new life into the quiet community.

On receipt of letters from incoming ships, the Post Office sorters would proceed to register alphabetically all the letters before sending them out through the postmen for delivery. Postal delivery services by means of bullock cart, horse carriage or on foot, were first restricted to the town area. Posting boxes were later installed in the town area for the posting of mail which were then collected by horse-drawn mail coaches.

In 1873, a new General Post office was built on the site of the former Fort Fullerton, a location which was much nearer to the commercial centre of the town. However, the British Government failed to foresee the needs of the future, with the result that the building had to be replaced by another on practically the same site. The new General Post Office was completed in 1885, three years after approval was obtained.

The General Post Office was closed on 23 April 1921. All the equipment were moved to a building on the recently reclaimed land at Collyer Quay, and staff worked at this temporary post office during the construction of Fullerton Building. The post office was transferred back to Fullerton Building on 23 July 1928 and has remained there since.

The latter part of the 19th century marked the modern phase of the development in the history of the Singapore postal service. Services were extended to include a parcel post service, money order and postal order services and a post office savings bank. 1897 saw the establishment of the first sub-post offices, and by 1938, some 20 sub-post offices were already providing decentralised postal facilities on the island. The horse-drawn mail coaches were withdrawn and replaced by motor vans in 1914 as the mail traffic handled steadily increased.

Modern history

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In 1979, it was reported that the Postal Services Department would be merged with Telecommunication Authority of Singapore (TAS).[3] In 1980, Communications Minister, Ong Teng Cheong announced that a consideration was done to merge the Department and TAS.[4] The merger was scheduled to be done by April 1982 but was postponed to be completed in July 1982.[4] The department and TAS was finally merged on 1 October 1982.[5]

 
Singapore Post Centre in Paya Lebar, the headquarters of SingPost.

In 1992, Telecoms was split into three entities, the reconstituted TAS (later becoming Infocomm Media Development Authority), Singapore Telecommunications Limited (SingTel) and Singapore Post Private Limited, an associated company of Singapore Telecommunications.[6]

In 1993, Singapore Post introduced Q-TV, a video-based "advertising medium" which shows post office information and commercials, targeting customers waiting for the next available counter.[7]

Singapore Post Limited was then incorporated on 28 March and then listed on the mainboard of the Singapore Exchange (SGX-ST) on 13 May 2003. It was then granted the first Public Postal License by TAS. As a licensee, Singapore Post is allowed to operate postal services - receiving, collecting and delivering letters and postcards from one place to another until 31 March 2037.[8]

SingPost was fined S$100,000 in 2017[9] and S$300,000 in 2018[10] for failing to meet mail delivery standards by the Infocomm Media Development Authority (IMDA).

Mobile post office

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The Mobile Post Office was introduced in November 1952 and was operated by Postal Services Department. It provided on-the-spot postal services to residents living in rural areas where there were no post offices. The vans followed fixed routes and time schedules which were announced in the newspapers and each visit only lasted about one to two hours. As more postal facilities were set up across the island, the mobile post offices were used as temporary post offices while a permanent post office is being built.[11] The mobile post office were withdrawn from service in 1980.[12]

Growth

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Singapore Post Novena Post Office

SingPost has made several acquisitions to strengthen and grow its business. In 2009, it acquired the remaining 50% stake in G3 Worldwide Aspac (G3AP),[13] thereby giving the company presence in 10 countries (including Singapore). It also raised its stake in Malaysian Logistics company GDEX to 27% in 2011.[14]

In 2009, SingPost bought Quantium Solutions, a joint venture between SingPost, Dutch TNT and Britain's Royal Mail.[15] In 2014, its whole-owned subsidiary Quantium Solutions (Australia) acquired 100% of Couriers Please Holdings, an Australia-based last mile delivery company, from New Zealand Post Group.[16]

Alibaba bought a 10.35% stake in SingPost for S$312.5 million in May 2014. Both parties also signed an agreement to pursue a joint venture in the business of e-commerce logistics. In 2018, SingPost chose to integrate AI-assisted route planning software from LogiNext into its logistics platform, dubbed LaMP.[17]

In October 2015, SingPost acquired a 96.3 per cent stake in TradeGlobal for US$168.6 million (S$210 million), thereby expanding its e-commerce footprint in the United States.[18] SingPost also trialed a drone delivery system, using a commercial drone modified by a joint team from SingPost and Infocomm Development Authority Labs.[19]

In December 2020, SingPost acquired a 28% stake in Freight Management Holdings (FMH), a leading 4th party logistics (4PL) service company in Australia. Its stake was increased to 51% in November 2021 and in January 2023 it acquired an additional 37% interest, bringing its total stake in FMH to 88%.[20]

In December 2024, SingPost announced its plan to divest its Australian business, FMH, for a cash consideration of A$775.9 million (US$504.1 million).[21]

SingPost is known for their unreliable parcel delivery services, frequently losing parcels and inadequately compensating customers, as well as returning items to senders after ‘failed deliveries’ despite authorisation to leave parcels at doorsteps. Ironically, they frequently leave parcels on doorsteps without authorisation too.[22][23][24][25][26]

See also

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References

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  1. ^ "SingPost appoints Vincent Phang as Group Chief Executive Officer to lead its transformation strategy". Singapore Post. 13 August 2021. Retrieved 13 March 2022.
  2. ^ "SingTel Associated Company". SingTel. Archived from the original on 2 February 2013.
  3. ^ "Merger plan for Posts and Telecoms". The Straits Times. 11 October 1979. p. 1. Retrieved 13 September 2023 – via NewspaperSG.
  4. ^ a b "Telecoms merger put off to July". The Straits Times. 10 March 1982. p. 7. Retrieved 13 September 2023 – via NewspaperSG.
  5. ^ Goh, Eng Kee; Koh, Tse Ying (22 November 1982). "Merger with a human face". The Business Times. p. 2. Retrieved 13 September 2023 – via NewspaperSG.
  6. ^ "Agency Details - Government Records - Telecommunication Authority of Singapore (TAS)". www.nas.gov.sg. Retrieved 22 July 2019.
  7. ^ "Set fact: You can't miss it". The Straits Times. 15 August 1995. Retrieved 10 February 2024.
  8. ^ "LICENCE TO PROVIDE POSTAL SERVICES" (PDF). IMDA.
  9. ^ Tay, Tiffany Fumiko (7 February 2019). "SingPost fined $100k for failing to meet local mail delivery standards in 2017". The Straits Times. Retrieved 5 April 2019.
  10. ^ Tay, Tiffany Fumiko (29 March 2019). "SingPost fined record $300,000 for failing to meet service standards in 2018". The Straits Times. Retrieved 5 April 2019.
  11. ^ "Mobile PO for CLementi". The Straits Times. 27 February 1978. p. 12. Retrieved 13 September 2023 – via NewspaperSG.
  12. ^ "MOBILE POST OFFICE, c.1970". National Archives of Singapore. 27 March 2015. Archived from the original on 20 September 2020.
  13. ^ "SingPost acquires stake in G3 Worldwide Aspac". 27 April 2009.
  14. ^ "SingPost raises stake in GDEX to 27%".
  15. ^ "Will new CEO Paul Coutts be able to revive market interest in SingPost?". The Edge Malaysia. Retrieved 12 September 2023.
  16. ^ "SingPost buys Australian delivery company CouriersPlease". The Straits Times. 3 December 2014. ISSN 0585-3923. Retrieved 12 September 2023.
  17. ^ Heng, Janice (10 December 2018). "SingPost to use AI to improve parcel traceability, reliability for customers across South-east Asia". The Business Times. Retrieved 2 July 2023.
  18. ^ "SingPost acquires US e-commerce provider TradeGlobal for S$236m". Channel NewsAsia. Archived from the original on 16 October 2015. Retrieved 22 October 2015.
  19. ^ Hermes (9 October 2015). "It's a bird... it's a plane... it's the postman | The Straits Times". www.straitstimes.com. Retrieved 1 November 2022.
  20. ^ "SingPost to buy stake in Australia logistics service firm for $84.1 million". The Straits Times. 19 October 2020. ISSN 0585-3923. Retrieved 12 September 2023.
  21. ^ "SingPost to divest Australia business for US$504 million". CNA. Retrieved 2 December 2024.
  22. ^ Sim, Ann (11 February 2019). "SingPost received 91 complaints about misdelivered and lost mail in 2018". Yahoo News Singapore. Retrieved 17 December 2024.
  23. ^ "Parliament: Delivery of parcels and registered mail may come under regulatory standards". The Straits Times. 11 February 2019. Retrieved 17 December 2024.
  24. ^ "Mail package through Singpost lost, is there a place to complain?". HardwareZone Forums. 16 June 2022. Retrieved 17 December 2024.
  25. ^ "We really quite confident to just let parcels to be left at doorsteps". HardwareZone Forums. 24 March 2021. Retrieved 17 December 2024.
  26. ^ "Failed Singpost delivery package how to collect?". HardwareZone Forums. 21 April 2021. Retrieved 17 December 2024.
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