Wikipedia

Fares and ticketing on the Mass Rapid Transit (Singapore)

Rail operators are government-assisted profit-based corporations, fares and ticketing on Singapore's Mass Rapid Transit (MRT) system are aimed to break-even or exceed operating expenses.[1][2] Rail operators collect fares based on account-based (ABT) and card-based ticketing options,[3][4] the prices of which are calculated based on the distances travelled between the origin and destination. These prices increase in stages for standard non-concessionary travel, according to the distances travelled.[5] In account-based ticketing, the fare is automatically calculated in the back-end and charged to the passenger post journey.[6] On the other hand, card-based ticketing is proprietary to the transport network and the fare is computed by the system based on the store values recorded in the cards. The public transit system is harmonising towards full ABT.[7]

Orchard MRT concourse level with the faregates.

Stations on the MRT system are divided into two areas, paid and unpaid areas, which allows the rail operators to collect needed fares by restricting entry only through the fare gates, also known as access control gates.[8] These gates, connected to a computer network, are able to read the electronic tickets, and can store information such as the amount of time taken per trip, and the start and destination stations of each trip. This allows the rail operators to collect fares based on this information.

Fares

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Although operated by private companies, the system's fare structure is regulated by the Public Transport Council (PTC),[9] to which the operators submit requests for changes in fares.[10][11] Fares are kept affordable by pegging them approximately to distance-related bus fares, thus encouraging commuters to use the network and reduce heavy reliance on the bus system. A fare review is conducted every year, based on a formula that itself is reviewed every 5 years. Since 2021, fare formula has been revised such that there is no Network Capacity Factor (NCF) involved, but the NCF for 2021 only has January 2020 data. The formula takes into account the main factors affecting the cost of operating the public transport system, including the MRT and public buses.[12] Fare increases have caused public concern, but fares have been reduced in 2009, 2010, 2015, 2016 and 2017.[13][14] Historically, fares on the fully underground North East, Circle, and Downtown lines had been higher than those of the North–South and East–West lines (NSEWL), a disparity that was justified by citing higher costs of operation and maintenance on a completely underground line. However, the Public Transport Council (PTC) announced in 2016 that fares for the three underground lines would be reduced to match those on the NSEWL, which took effect along with the annual fare review, on 30 December 2016.[15][16]

After the opening of Downtown Line Stage 3, Transport Minister Khaw Boon Wan announced that public transport fare rules will be reviewed to allow for transfers across MRT lines at different stations due to the increasing density of the rail network. At the time, commuters were charged a second time when they made such transfers. He added that the PTC would review distance-based fare transfer rules to ensure they continue to facilitate "fast, seamless" public transport journeys. The review of distance-based fare rules on MRT lines was completed, and a waiver on the second boarding fee incurred when making such transfers was announced on 22 March 2018. The scheme was implemented on 29 December 2018.[17][18][19]

Children under the age of 4 and below the height of 0.9m travels for free. Children under the age of 7 can travel for free using a child concession card.

After short-term concessionary travel expires, the following measures are being done:

  • Primary school students and Secondary school students progressing to ITE will have the concessionary period extended for four more months upon completion of studies. Can continue to enjoy concessionary fares and purchase the next concession pass for four months.
  • Secondary school students will have the concessionary period extended for the entire duration if going to junior college/pre-university. Those going to polytechnic or Higher NITEC from 1 January 2023 will continue to have concessionary fares extended for four more months until you pursue a full-time studies.
  • ITE students from 1 January 2023 will continue to have concessionary fares extended for four more months until you pursue a full-time studies (e.g. Nitec to Higher Nitec, Higher Nitec to Work-Study Diploma or normal diploma).
  • Graduating polytechnic students and A Level students after the expiry of concession will have to pay adult fares (and hence no concession fares for all university students), because male citizens are not allowed to defer to pursue degree courses and more than 90% of the undergraduates are eligible voters.

The only long-term concessionary travel is Passion Silver Card, Persons with Disabilities Card and Workfare Transport Concession Card.

Ticketing

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Main articles: EZ-Link, NETS, and CEPAS

Tickets

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Fares can be paid via stored value travel cards (e.g. EZ-Link), bank cards (e.g. credit/debit cards, mobile wallets), or tourist passes.[20] The ticketing system is developed based on the Contactless e-Purse Application (CEPAS) standard. The Symphony for e-payment (SeP) is the backend processing and clearing system for public transit.[21] SeP allows any smart card that complies with the CEPAS standard to be used within the system and a wide variety of payment applications. At the outset, SeP only permitted up to four card issuers to provide for e-payment services; TransitLink and NETS offered their contactless smart cards to address these needs.[22]

The ticketing system currently utilises a mixture of Account-Based Ticketing (ABT), or SimplyGo,[23] and legacy (non-ABT) card-based options. ABT has eliminated the need for top-ups.[24] The LTA announced that the non-ABT ticketing system (including the legacy card-based TransitLink and NETS FlashPay smartcards[25]) was reaching the end of its operational lifespan, and would be phased out by 1 June 2024.[26] This decision was later reversed due to public backlash,[27] with the Government spending $40 million to extend the card-based ticketing system.[28]

Fares are charged based on commuters "tapping in" their payment cards, upon entering their mode of transport, at the origin or outset of the journey, and "tapping out" upon exit at the destination. The use of different cards during boarding and alighting, or the failure to tap out, will generally result in full or flat fare(s) charged to the user's account.[29][30] Furthermore, fare evasion is subject to a penalty of S$50.[31]

The current status of the ticketing methods for public transit are tabulated below:

CEPAS Version Methods1 Features Authorised Sources Validity2 Ref
3.0 Credit Card Account-based, transacts via contactless payment with a credit facility. Banks Stated on Card [32]
3.0 Debit Card Account-based, transacts via contactless payment with a debit facility. Banks Stated on Card [33]
3.0 ATM Card Account-based, transacts via contactless payment with a bank account. Banks Per terms of service [34]
3.0 Mobile Devices Mobile payment via ApplePay, Google Pay, Samsung Pay, Fitbit Pay or Garmin Pay with a compatible NFC enabled mobile device. E-wallet payment service providers[35] Per terms of service [36]
2.0 (Purple/Blue) EZ-Link Card-based, can be upgraded to SimplyGo at Station Machines5, tops up at Station Machines3 or ATMs, displays fares and balances at station gates or bus readers, permits retail and motoring use. Ticketing Offices and convenience stores (7–11) 5 years from date of purchase [37]
3.0 (Yellow) Account-based, pairs with SimplyGo App, tops up at Station Machines or SimplyGo App4, auto top up via Giro, permits retail use. 5 years from date of purchase [38]
2.0 (Purple/Blue) NETS FlashPay Card-based, can be traded in at Ticketing Offices for NETS Prepaid Card, tops up at Station Machines, ATMs, or NETS App, displays fares and balances at station gates or bus readers, permits retail and motoring use. Ticketing Offices, Convenience Stores (7–11, Cheers, Buzz), NETS customer service, Lazada and Shopee platforms.[39] 7 years from date of purchase. [40]
3.0 (Yellow) NETS Prepaid Account-based, pairs with NETS App, tops up at Convenience Stores (7–11), NETS App or NETS website, permits retail use. Ticketing Offices, Convenience Stores (7–11, Cheers, Buzz), Airport & Ferry Terminals, Lazada and Shopee platforms.[41] 5 years from date of purchase [42]
2.0 (Purple/Blue) Concession Card Card-based, can be upgraded to SimplyGo at Station Machines, tops up at Station Machines3 or ATMs, displays fares and balances at station gates or bus readers, concessionary travel, or purchase of one month's unlimited rides for a discounted fee, as applicable to prescribed categories, permits retail and motoring use. Institutions (Primary, Secondary, ITE, JC and Polytechnic)
Apply via SimplyGo app (Persons with Disabilities, Workfare Transport, Passion Silver, Adult Monthly Travel Card)
Ticket office for card replacement
Ticket office by bringing birth certificate (Child Concession Card)		 Per eligibility status [43]
3.0 (Yellow) Account-based, pairs with SimplyGo App, tops up at Station Machines or SimplyGo App4, auto top up via Giro, permits retail use. Per eligibility status [44]
Tourist Pass Unlimited rides for limited duration from date of first use. Rental fee is refundable if returned to the Ticketing Office within rental period; otherwise, may be retained as regular EZ-link card. Airport Terminals, Ticketing Offices (selected locations) Per terms of service [45]
Standard Ticket† Single trip fare ticket Not Available Phased out since 10 March 2022 [46]

Notes: 1Non-refundable fees may apply to issued cards, surcharges may apply to foreign banking cards 2Refers to usage for public transport for multipurpose cards 3Cash payment was phased out with the exception of TUK-A and staffed ticket counters[47] 4Via credit/debit card only 5Upgrading to SimplyGo must be done at TUK with Supervision. TUK-A and TUK without Supervision is not allowed †Obsolete

Milestones

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  1. 1987: Launched the original magnetic TransitLink farecard[48][49]
  2. 13 April 2002: Launched FeliCa EZ-Link card as a replacement to the magnetic Transit Link farecard. Both types of cards were accepted concurrently for travel.[50]
  3. 1 December 2002: Contactless smart cards fully replaced their magnetic ticket predecessors, making Singapore one of the first cities to implement contactless smart card payment on all main modes of public transportation, similar to Hong Kong.
  4. 29 December 2008: Launched CEPAS compliant EZ-link cards.[50]
  5. 9 January 2009: Started mass replacement of the FeliCa EZ-link cards with the CEPAS-compliant EZ-link cards.
  6. 9 October 2009: CEPAS-compliant NETS FlashPay card, entered the smart card market.
  7. 20 March 2017: Started the upgrade of CEPAS to 3.0 to allow the use of credit/debit card in public transport, trials began.[23]
  8. 4 April 2019: Allows the use of credit/debit card in public transport.[51]
  9. 28 January 2021: Launched CEPAS 3.0 EZ-Link cards, under SimplyGo Pte Ltd. CEPAS 3.0 is similar to Windows 11 operating system.[52]
  10. 22 November 2022: Launched CEPAS 3.0 NETS Prepaid cards, under SimplyGo Pte Ltd.[53]

Stored-value cards and SimplyGo

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A non-concessionary stored value travel card from NETS or EZ-Link, may be purchased for S$10 (inclusive of a S$5 non-refundable card cost and a S$5 credit), for the payment of public transportation fares,[41][54][55] from ticketing offices or merchant outlets where applicable. The EZ-Link and NETS FlashPay cards may also be used for the payment of goods and services at merchants displaying the "EZ-Link" logo, Electronic Road Pricing (ERP) tolls and Electronic Parking System (EPS) carparks.[22][56] Commuters can elect to upgrade the legacy EZ-Link cards to SimplyGo, and once done, it is optional to download the EZ-Link or SimplyGo mobile applications to check on the card balance.

On 20 March 2017, LTA started a trial of the usage of contactless debit and credit MasterCard cards for fare payments on all main modes of public transport.[57] Fares are charged directly to their debit or credit cards. From 3 December 2018, the trial was expanded to NETS and Visa cards.[58] On 7 March 2019, the system was renamed to SimplyGo, and it was officially launched on 4 April 2019, starting with MasterCard holders. As of November 2019, Visa and NETS card holders are also able to utilise the system.[59] And finally, all EZ-Link cardholders (including concession) can upgrade to SimplyGo. LTA and TransitLink is still in the works of adding concession fares into bank cards and smartwatches.[citation needed]

On 9 January 2024, LTA announced that NETS FlashPay cards, EZ-Link cards and charms that have not been upgraded to SimplyGo can no longer be used for public transport from 1 June 2024. Charms are special EZ-Link cards in the form of trinkets.[60] Only SimplyGo payment options will be accepted at MRT/LRT fare gates and bus card readers, while the aforementioned options may still be used for motoring needs.[61] Due to public backlash, the authorities announced on 22 January 2024 that the decision was reversed and the LTA was tasked to look into improving the user experience for ABT cards and solutions to display the fare and cards balances at fare gates and bus card readers.[27]

In moves to improve standardisation across platforms, the TransitLink and EZ-Link entities will be merged into one company SimplyGo, a wholly owned subsidiary of the Land Transport Authority in August 2024.[62] In addition, the EZ-Link and SimplyGo applications will be integrated into a common application called SimplyGo.[63]

Singapore Tourist Pass

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A Singapore Tourist Pass may be purchased from S$22[64] (inclusive of a S$10 refundable card deposit and a 3-day pass) for the payment of public transportation fares. The card may be purchased at selected TransitLink Ticket Offices, LTA Kiosks, Passenger Service Centres and Singapore Visitors Centres, and can be refunded at both TransitLink Ticket Offices and Passenger Service Centres.[65]

Access-control gates

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Access-control gates found in Singapore's MRT and LRT stations have evolved in design & features over the years. A few different series of gates from different manufacturers have been used in MRT and LRT stations. The two oldest generations of these gates in the MRT stations began to be removed starting from March 2010, and this was completed by October 2014.

On 22 July 2018, a hands-free ticketing technology trial was launched at 4 stations to examine the feasibility of a new hands-free fare gate that allows people with disabilities to enter and exit MRT stations without tapping their fare cards. If found to be feasible, the fare gates may be introduced to more stations. The trial lasted until November 2018.[66] A tender for a second trial was announced in February 2020, with the possibility of expanding the system to all public buses and 400 faregates should the trial be successful.[67]

Manufacturer/type Location Image Features
Cubic AFC gates North–South Line and East–West Line stations (replaced by 2014, Pioneer and Joo Koon replaced on 27 June 2017) Magnetic fare card reader (removed by 2003)
CEPAS smart card readers
Retractable red flaps
VFD fare information displays (Some units equipped with angled VFD displays, some of them are in analogue and some of them are in digital)
Bulb-operated directional sign displays
Red alarm/concession indicator
ST Electronics AFC gates Expo (East–West Line)
Bedok
Kembangan
Paya Lebar (East–West Line)
Raffles Place
Tanjong Pagar
Outram Park (East–West Line)
Dover
Orchard
(All phased out beginning with Orchard on 10 June 2011, then Bedok, Kembangan, Paya Lebar and Raffles Place in 2014, others were converted between July and November 2017) 		Magnetic fare card reader (removed by 2003)
CEPAS smart card readers
Retractable red flaps
Angled VFD fare information displays
LED directional sign displays
Red alarm/concession indicator
Cubic AFC turnstile faregates Bukit Panjang LRT stations (replaced by November 2017) Magnetic fare card reader (removed by 2003)
CEPAS smart card readers
Three arms tripod turnstiles
Angled VFD fare information displays
Bulb-operated directional sign displays
Thales gates Circle Line stations (replaced by August 2024)   CEPAS smart card readers
Retractable red flaps (Wide gate feature dual retractable flaps)
6.5" LCD fare information displays
LED directional sign displays
LED gate status indicators
Titan automatic gates All North–South Line, East–West Line, North East Line, Punggol LRT, Sengkang LRT and Bukit Panjang LRT stations
Bayfront 		  CEPAS smart card readers
Retractable red flaps
Angled LCD fare information displays
Illuminated LED directional bar
LED gate status indicators
Frontal LCD Display (selected units)
Titan Cronos gates Bukit Panjang LRT stations CEPAS smart card readers
Single bidirectional swing gate
Angled top panel fare information display
Illuminated LED bar display (indicating lane direction)
LED gate status indicators
Thales swing gates All Downtown Line stations   CEPAS smart card readers
Bidirectional swing flaps
6.5" LCD fare information displays
LED directional sign displays
LED gate status indicators
Cubic AFC swing gates All Thomson–East Coast line stations
All Circle Line stations
Pasir Ris
Simei
Lakeside
Dhoby Ghaut (NEL)[68] 		  CEPAS smart card readers
Two bidirectional glass swing flaps
LCD fare information display
LED directional sign display
LED gate status indicators

Passenger service centres

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Passenger service centres are control stations that looks after the station, and handle cash top-ups for all MRT cards. By the first half of 2018, cash top-ups at all passenger service centres were phased out.[69]

Ticketing machines

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Machine Location Accepted Mode of Payment Features
General Ticketing Machine (GTM) Circle Line
Downtown Line
East–West Line
North East Line
North–South Line
Thomson–East Coast Line
Bukit Panjang LRT
Sengkang LRT
Punggol LRT 		Cash (Minimum S$2 as banknote)
NETS
Credit/Debit Card 		Topping up CEPAS cards
Upgrading CEPAS cards to SimplyGo
Checking last 30 travel transactions
Encoding and extension of monthly concession passes with NETS
Manage Auto Reload services through GIRO or Credit/Debit Card[70]
For those using cash, no change is given in the machine. Cash can only be used with $2, $5, $10 and $50 banknotes.
GTMs by Cubic were introduced for North–South, East–West and Circle lines, whereas GTMs by Ascom were introduced for North East Line.
Add Value Machine (AVM) (2002 - 2013) and Add Value Machine (AVM+) (2013 - 2022) North–South Line and East–West Line (All replaced by November 2021)
Bus Interchanges 		NETS Topping up CEPAS cards
Upgrading CEPAS cards to SimplyGo
Checking last 30 travel transactions
Encoding and extension of monthly concession passes
Manage Auto Reload services through GIRO or Credit/Debit Card[70]
Payment of penalty fee
Express claims and filing for refunds
Emailing of travel transactions
Instant redemption of travel voucher and rewards
Originally accepts magnetic farecards and was upgraded to stored value cards in 2002.
Top-Up Machine (TUM) Circle Line (All replaced by March 2021)
Downtown Line
North–South Line
East–West Line
Punggol LRT
Sengkang LRT
Bukit Panjang LRT 		NETS Topping up CEPAS cards
Upgrading CEPAS cards to SimplyGo
Checking last 30 travel transactions
Top-Up Kiosk (TUK) Circle Line
Downtown Line
East–West Line
North East Line
North–South Line
Thomson–East Coast Line
Bukit Panjang LRT
Sengkang LRT
Punggol LRT 		NETS
Credit/Debit Card 		Topping up CEPAS cards
Upgrading CEPAS cards to SimplyGo
Checking last 30 travel transactions
Encoding and extension of monthly concession passes
Manage Auto Reload services through GIRO or Credit/Debit Card[70]
Payment of penalty fee
Express claims and filing for refunds
Emailing of travel transactions
Top-Up Kiosk with Cash Accepted (TUK-A) Circle Line
Downtown Line
East–West Line
North East Line
North–South Line
Thomson–East Coast Line
Bukit Panjang LRT
Sengkang LRT
Punggol LRT 		Cash (Minimum S$2 as banknote)
NETS
Credit/Debit Card 		Topping up CEPAS cards
Upgrading CEPAS cards to SimplyGo
Checking last 30 travel transactions
Encoding and extension of monthly concession passes
Manage Auto Reload services through GIRO or Credit/Debit Card[70]
Payment of penalty fee
Express claims and filing for refunds
Emailing of travel transactions
For those using cash, no change is given in the machine. Cash can only be used with $2, $5, $10 and $50 banknotes.
Assisted Service Kiosk (ASK) Thomson–East Coast Line NETS
Credit/Debit Card 		Topping up CEPAS cards
Upgrading CEPAS cards to SimplyGo
Checking last 30 travel transactions
Encoding and extension of monthly concession passes
Manage Auto Reload services through GIRO or Credit/Debit Card[70]
Payment of penalty fee
Express claims and filing for refunds
Emailing of travel transactions

Replacement of all ticketing machines into Top-Up Kiosk (TUK)

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General Ticketing Machines (GTMs) (Phased out), Assisted Service Kiosks (ASKs) and Top-Up Kiosks (TUK) in the MRT station

During the COVID-19 pandemic, Add Value Machine (AVM), Top-Up Machine (TUM) and General Ticketing Machines (GTMs) were however replaced by Top-Up Kiosk (TUK). These replacement programme are as follows:

  • 23 January 2020 - 15 January 2021: Circle Line and Thomson–East Coast Line
  • 19 April 2021 - 19 July 2021: North–South Line
  • 23 July 2021 - 15 November 2021: East–West Line
  • 23 November 2021 - 19 February 2022: Downtown Line
  • 1 March 2022 - 15 May 2022: North East Line

Subsequently; all stations were upgraded to Top-Up Kiosk with Cash Accepted (TUK-A) where cash can be accepted. Top Up Kiosks (TUK) can only accept NETS and Credit/Debit Card only together with the Assisted Service Kiosk (ASK).

EZ-Link SimplyGo ambassadors were being deployed at selected stations (previously at the heartlands) to help cardholders who face difficulties in transition, mitigate their assistance; including those who have $100 note to give change to small note ($50) and those ticketing machines need to have maintenance, they will ask commuters to move to other facilities nearby.

See also

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References

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  69. ^ hermesauto (18 February 2018). "Cash top-up at MRT passenger service centres to be phased out by March". The Straits Times. Retrieved 18 March 2020.
  70. ^ a b c d e "e-Payment Top-up at General Ticketing Machines". TransitLink. Retrieved 6 April 2019.
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