The International Assistance Group (IAG) is a global alliance of independent assistance companies providing worldwide: medical assistance, travel assistance, roadside assistance, home assistance, employee assistance and legal assistance. Every year, IAG handles more than 10 million cases including nearly 50,000 repatriations on behalf of travel insurance underwrtiers, tour operators, public and private corporations, governments and NGOs operating globally.
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| Company type | Limited company |
|---|---|
| Founded | 1992 |
| Headquarters | 17, rue d'Antin, 75002 Paris - France |
| Products | Medical assistance, Travel assistance, Roadside assistance, Employee assistance program, Home assistance |
| Revenue | 1.5 billions € |
Number of employees | 9700 |
| Website | international-assistance-group |
History
editFounded in 1992, IAG was originally created by five European companiesf rom France, Spain, Italy and Austria seeking to help one another provide high-quality services to travellers abroad by sharing expetise and global provider networks. Considerable growth over the past 32 years means that IAG is now the world’s largest alliances of independent assistance companies and accredited service providers.
International Assistance Group today
editAs of 2024, The International Assistance Group has over 160 partners, correspondents and Accredited Service Providers (ASPs) with an aggregated turnover of €1.5 billion, with 15,000 staff working through 150 24/7 alarm centres around the world and over 180 million travellers are supported by the International Assistance Group's members. The International Assistance Group is a closely linked network with common goals, shared technnolgy, education resources and regular meetings, forums and academies to encourage exchange of information and know-how among its partners..
International Assistance Group Partners
edit- 1992 – International Care Company (Italy) (formerly FD Service)
- 1994 – World Travel Protection (Canada)
- 1994 – Athens Assistance (Greece)
- 1994 – SOS International (Netherlands)
- 1994 – Medicall (Switzerland)
- 1995 – Omint (Argentina)
- 2001 – Remed Assistance (Turkey)
- 2001 – Global Voyager Assistance (Ukraine)
- 2001 – On Call International (USA)
- 2003 – World Travel Protection (Australia)
- 2003 – Iké Asistencia México (Mexico)
- 2003 – Netcare 911 (South Africa)
- 2004 – Filassistance (France)
- 2005 - Wtw Services Sp. Z O.o. (Poland)
- 2006 – Iké Asistencia Brazil (Brazil)
- 2006 – Iké Asistencia Colombia (Colombia)
- 2008 - World Travel Protection (New Zealand)
- 2010 – Global Doctor (China)
- 2010 – Maroc Assistance Internationale (Morocco)
- 2011 – Premium Assistance (Brazil)
- 2012 – Egypt Assistance (Egypt)
- 2012 – Mutas (Belgium)
- 2012 – MOK (Chile)
- 2012 – MSO International (South Africa)
- 2012 – REVA (USA)
- 2012 – RACC (Spain)
- 2012 – European Air Ambulance (Luxembourg)
- 2012 – One Call Medical Transports (USA)
- 2012 - Medicis Assistance (Ivory Coast)
- 2013 - East West Rescue (India)
- 2013 - EMA Finland Oy (Finland)
- 2013 - FAI (Germany)
- 2013 – Tyrol Air Ambulance (Austria)
- 2013 - Fox Flight (Canada)
- 2014 - REGA (Switzerland)
- 2014 - Airlink Air Ambulance (Mexico/USA)
- 2014 – MD Medicus (Germany)
- 2014 - Rede Nacional de Assistencia (Portugal)
- 2014 - Albin International Repatriation (UK)
- 2015 - Iran Assistance (Iran)
- 2015 - Healix International (UK)
- 2015 - Hygeia Hospital (Greece)
- 2015 - New Zealand Air Ambulance Service (New Zealand)
- 2016 - AA International Indonesia (Indonesia)
- 2017 - AVD Wirtschaftsdienst GmbH (Germany)
- 2017 – Global Assistance Partners (South Korea)
- 2017 – Airlec Air Espace (France)
- 2017 – EMA Global (Singapore)
- 2017 – G7 Mortuary Shipping (Colombia)
- 2017 – Japan Assist International (Japan)
- 2017 – International West Indies Assistance (Martinique)
- 2017 – AMREF Flying Doctors (Kenya)
- 2017 - April Assistance (Thailand)
- 2017 - Carejet (Philippines)
- 2018 - AA International Taiwan (Taiwan)
- 2018 - Healthlink (China)
- 2018 - TBS Team 24 (Slovenia)
- 2018 - Aeroambulancia by Helidosa Aviation Group (Dominican Republic)
- 2018 - Assistance Plus (Madagascar)
- 2018 - Eutelmed (France)
- 2018 - Redstar Aviation (Turkey)
- 2018 - Trails of Indochina (Vietnam)
- 2018 - World Med Assistance (France)
- 2019 - Flying Doctors Nigeria (Nigeria)
- 2019 - Gateway International EMS (USA)
- 2019 - EMA Finland (Finland)
- 2019 - Japan Assist International Co., Ltd (Japan)
- 2019 - Wellbe Holdings Limited (Hong Kong)
- 2019 - Brasil Vida Taxi Aereo (Brazil)
- 2019 - Medical Rescue (Australia)
- 2019 - Get-E International Airport Services (The Netherlands)
- 2019 - UTA Assistance (Jordan)
- 2019 - Capital Air Ambulance (United Kingdom)
- 2019 - Across Assist (India)
- 2020 - UTA Assistance (UAE)
- 2020 - GlobeMed (Lebanon)
- 2020 - Pacific Cross (Vietnam)
- 2020 - MLP Care (Turkey)
- 2021 - Travel Support Europe
- 2023 - IRIS GLOBAL SOLUCIONES - Grupo santalucia (Spain)
Awards and recognition
editIAG holds ISO 9001 certification since 2018 and the ISO 26000 Label since 2020.