AllMusic editor Tim Sheridan found that on Vandross' "Virgin debut, he eases into his groove once again. Whether he's dealing in the easy, gospel-inflected pop of album opener "Keeping My Faith in You" or the jazzy hooks of the title track, Vandross is in command. The disc is strong overall. R&B doesn't get any glossier."[1] Paul Verna from Billboard felt that I Know was "a testament to what a real love song should be, rather than the bump'n'grind workouts that tend to masquerade as '90s romantic music."[5] In a lukewarm review for Entertainment Weekly Tony Scherman wrote that "despite his having sold 20-plus million records, the latter-day king of R&B romance lacks the distinctiveness, the instantly recognizable sound of the genre’s true heroes [...] Treacle then, treacle now."[2]